FAQ page

1. What types of candles do you sell?

We offer a wide range of handcrafted decorative candles, including teddy candles, flower candles, car candles, cheese candles, animal candles, festive candles, aesthetic candles, and gift candles designed for home décor and special occasions.

2. Are your candles handmade?

Yes. Every candle is carefully handcrafted using premium-quality wax, high-quality wicks, and attention to detail to ensure an elegant finish and excellent performance.

3. What wax do you use in your candles?

Our candles are made using high-quality wax selected for a clean burn, attractive appearance, and long-lasting performance.

4. Are your candles scented?

Some of our candles are scented, while others are decorative and unscented. Each product page clearly mentions whether the candle contains fragrance.

5. How long do your candles burn?

Burn time depends on the candle’s size, shape, and design. Most of our candles provide several hours of clean and even burning when used correctly.

6. Are your candles safe to burn?

Yes. Our candles are made with quality materials and are safe to burn when basic candle safety guidelines are followed. Never leave a burning candle unattended.

7. Can decorative candles be used as home décor?

Absolutely! Our decorative candles are designed to enhance your living room, bedroom, office, dining table, shelves, and festive decorations.

8. Are your candles suitable for gifting?

Yes. Our candles make thoughtful gifts for birthdays, anniversaries, weddings, housewarming parties, baby showers, Diwali, Christmas, Valentine’s Day, Mother’s Day, and many other occasions.

9. Do you offer custom candles?

Yes. We accept custom candle requests for birthdays, weddings, corporate gifting, return gifts, and special events. Contact us with your requirements for personalized designs.

10. How should I burn my candle for the first time?

Allow the wax to melt evenly across the entire surface during the first burn. This helps prevent tunneling and ensures a longer-lasting candle.

11. How do I take care of my candle?

Trim the wick to about 5 mm before each use, keep the candle away from drafts, burn it on a heat-resistant surface, and avoid burning for more than 3–4 hours continuously.

12. Can I reuse the candle container?

Yes. Once the candle has completely burned out and the remaining wax is removed, the container can be cleaned and reused for storage or decoration.

13. Do you ship across India?

Yes. We deliver our handcrafted candles across India using reliable courier partners. Shipping timelines may vary depending on your location.

14. How can I track my order?

Once your order is dispatched, you’ll receive a tracking ID via email or SMS to monitor your shipment in real time.

15. What payment methods do you accept?

We accept secure online payments through UPI, debit cards, credit cards, net banking, and other popular digital payment methods available during checkout.

16. Can I cancel or modify my order?

Orders can usually be modified or canceled before they are shipped. Please contact our support team as soon as possible after placing your order.

17. What should I do if my candle arrives damaged?

If your candle is damaged during delivery, contact us within 24–48 hours with photos of the damaged product and packaging. We’ll assist you with a replacement or another suitable resolution.

18. Are your candles eco-friendly?

We strive to use quality materials and responsible manufacturing practices wherever possible to create beautiful candles with minimal environmental impact.

19. Why should I choose your handcrafted candles?

Our candles combine premium craftsmanship, unique artistic designs, quality materials, and attention to detail, making them perfect for decorating your space or gifting to loved ones.

20. How can I contact customer support?

You can reach us through our Contact Us page, email, or social media channels. Our team is happy to answer product questions, custom order requests, or any other inquiries.